SmallBizGenius Analysis
Nyxcosmetics, a popular makeup brand, receives mixed reviews regarding product quality and customer service. While some customers praise the affordability and availability of products, others report issues with product defects, order fulfillment, and unresponsive customer support.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
5.5/10Many reviewers complain about the poor quality of certain products, including eyeliners that are difficult to remove, brow pencils that don't perform as advertised, and bronzers that crumble easily. Some reviewers also mention receiving dry or defective eyeliners, while others report that eyeshadows are not true to color.
42 reviews mention thisCustomer Service
4.0/10A significant number of reviewers express dissatisfaction with Nyxcosmetics' customer service, citing issues such as delayed responses, unhelpful representatives, and failure to resolve problems. Some reviewers report being ignored or blocked on social media after complaining about their experiences, while others mention difficulties in obtaining refunds or replacements for defective products.
30 reviews mention thisShipping & Delivery
4.5/10Several reviewers report issues with shipping and delivery, including delayed orders, missing items, and damaged products. Some customers also mention that their orders were canceled without notification, while others complain about the high cost of shipping.
20 reviews mention thisEyeliner Performance
6.0/10Eyeliner reviews are polarized. Some customers praise the long-lasting and waterproof qualities of certain eyeliners, while others complain that they are difficult to remove or smudge easily. Some reviewers specifically mention the Epic Ink Liner as a standout product.
15 reviews mention thisLip Products
7.0/10Reviews for lip products are mixed, with some customers praising the matte lipsticks and lip liners for their color selection and longevity. However, others report issues with lip liners having inconsistent formulas and lipsticks being sticky or causing skin irritation.
12 reviews mention thisPros & Cons
What Customers Love
"Price is amazing, much cheaper than alternative brands."
"The availability of the products is a big plus for me, as I much prefer physically going out to a store."
"Nyx epic ink fineliner is a godsend. I spent 4 hours crying and left it on overnight and it held on as if freshly applied."
"I love the colours of lipstick. Recommend to everybody."
"I love using there primer for eyes and it keeps them on very well well"
Common Complaints
"They don't respond to emails and have made a doll out of me."
"Quality is garbage nowadays. I bought a new epic ink liner and it was dry."
"I ordered products for a christmas gift and it said 12/24 delivery, which was fine. Christmas came and went, New Year's came and went... Still "patiently" waiting"
"Their eyeliners while good don't ever come off even with makeup remover. Have to dig out your own eye to get this stuff off"
"I've never purchased NYX cosmetics before and I never will again based on the fact that the micro brow pencil does not do what they said on their packaging that it would do."
Common Questions About Nyxcosmetics
Answers derived from customer review patterns
Is Nyxcosmetics legit and trustworthy?
Nyxcosmetics is a real brand, but many customers report negative experiences with order fulfillment and customer service. While some customers receive their orders without issue, a significant number report problems such as delayed shipping, missing items, and damaged products. Additionally, many reviewers express frustration with the company's customer service, citing issues such as delayed responses and unhelpful representatives. These issues raise concerns about the brand's reliability and trustworthiness, particularly for online orders.
Based on 45 reviewsDoes Nyxcosmetics have good customer service?
Based on the reviews, Nyxcosmetics' customer service is a major pain point for many customers. Numerous reviewers report difficulties in contacting customer service representatives and receiving timely responses to their inquiries. Some customers mention being ignored or blocked on social media after complaining about their experiences. Others describe unhelpful or dismissive interactions with customer service representatives, leading to unresolved issues and frustration. While a few reviewers report positive experiences with customer service, the overwhelming majority of feedback is negative, suggesting that Nyxcosmetics struggles to provide adequate customer support.
Based on 30 reviewsIs Nyxcosmetics worth it for small business?
For small businesses, Nyxcosmetics presents a mixed bag. The brand's affordability and wide product range may be attractive to businesses looking for budget-friendly options. However, the numerous complaints about product quality, order fulfillment, and customer service raise concerns about reliability. Small businesses that rely on consistent product quality and timely delivery may find Nyxcosmetics to be a risky choice. Before making a bulk purchase, small business owners should carefully weigh the potential cost savings against the risk of encountering these issues.
Based on 25 reviewsWhat is Nyxcosmetics' return policy like?
The reviews provide limited information about Nyxcosmetics' official return policy, but many customers report difficulties in obtaining refunds or replacements for defective products. Some reviewers mention having to file disputes with their banks or payment processors to get their money back. Others report being offered only partial refunds or store credit. The lack of clear and consistent information about the return policy, combined with the reported difficulties in obtaining refunds, suggests that Nyxcosmetics' return process may not be customer-friendly.
Based on 15 reviewsWhy are Nyx eyeliners so hard to remove?
Several reviewers specifically mention that Nyxcosmetics' eyeliners, particularly the liquid eyeliners, are notoriously difficult to remove. Customers report having to scrub aggressively to remove the eyeliner, leading to irritation and eyelash fatigue. Some reviewers state that even makeup remover is ineffective in removing the eyeliner completely. This issue appears to be a common complaint among users of certain Nyxcosmetics eyeliner products.
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